24th
October 2019
Customer Service Excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate however the world is focusing today on customer experience/journey. In today’s customer-oriented business environment, skills are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and organizational performance. This customer service forum gives you the skills you need to reach the customer amazement as well as how to communicate with professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
This forum is designed to be highly interactive, challenging and stimulating. Delegates will learn by a combination of active participation using forum materials, case study review, discussion, syndicate group work, skills practice exercises, training videos and exploration of relevant organizational issues.
