My name is Ian Johnstone (aka Johnno), I am the founder of Train the Workplace a free online community for workplace trainers. I have spent over 20 years in hospitality and customer services in Australia, UK and the UAE. For the last 15 years, I have helped all sorts of businesses from independent bars and cafes to 4& 5 star hotels to improve the performance, productivity and profitability of their teams.
I have written this book based on my experience helping businesses to generate greater profits so that you can learn some simple tips to help your own business.
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Why Product and Sales Training Doesn't Work and How to Fix It