If so, it maybe because your customer service sucks!
Due to the negative stigma, customer service has become a critical success factor (CSF) if a business is black-owned. Not all attributes of a company (i.e. customer service, prices, quality, etc.) are weighted equally in the minds of consumers; CSFs are those things that need to be excellent in order to build a sustainable customer base.
We have some tips to leave a great lasting impression to keep them coming back for more!
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- Free customer care guide to build relationships that last(e)
- 5 simple steps to improve your customer experience
- Help customers to help themselves
- Solution driven, straightforward & sincere tactics that work
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