How you engage and wow customers can make or break ya -- take our quiz to see how you rate and what you can improve!
You visit a coffee shop to get some work done while on the road. What's the most important thing they offer?
A) A robust coffee and food menu.
B) Excellent coffee from reputable sources.
What is most important to demonstrate in order to maintain a customer relationship?
A) Demonstrating your knowledge and skills.
B) Demonstrating rock solid reliability.
C) Demonstrating a deep level of mutual respect.
What is most important about you or your service from your customer's perspective?
A) The price of your service.
B) The service you provide.
C) The value you provide.
What is the best way to make your customer feel valued and understood?
A) Talk about yourself.
B) Ask questions and interrupt.
C) Making them feel like you are listening to them.
What is the best way to go the extra mile for your customers?
A) Give them branded gifts and goodies.
B) Communicate regularly via email list and form letters.
C) Personalize your communications, both email and written.
Did you get mostly As, Bs or Cs?
Drop your info below so we can send you the results + teach you the top ways to really WOW your customers with an unforgettable experience!