Empower Hour Terms and Conditions

Introduction

These Terms and Conditions govern the use of the above service provided by Dream Big (“we”, “us”, or “our”). Your use of our services is subject to the following terms and conditions, which you are deemed to accept when you pay for any of our services.

1. General Terms and Conditions

    These Terms constitute the contract between Dream Big and the Client, and are deemed to be accepted by the Client when payment is made for the service.

    A contract only exists when Dream Big accepts your order. We reserve the right to decline your order or to withdraw services/goods at any time without notice.

    All prices and services are subject to change without prior notice.

    2. Services Provided

    The Empower Hour session is a one-hour video call focused on a topic of your choosing related to your career or job search.

    3. Fees and Payment

    All fees for our services will be clearly outlined before you commit to a purchase.

    Payment is due in advance. No services will be provided until payment has been received in full.

    Payment is accepted via credit or debit card. Additionally, bank transfer may be used at the request of the Client.

    All prices are in GBP and may be subject to VAT (where applicable).

    Upon successful payment, a confirmation email will be sent within 5 business days with a request to arrange a mutually convenient time for the Empower Hour session to be held.

    4. Session Delivery

    The session will be delivered via video call using the Microsoft Teams platform, unless agreed otherwise.

    You are responsible for ensuring you have the necessary technology and internet connection to participate in the session.

    5. Cancellation and Rescheduling

    Rescheduling by the Client

    You may reschedule your session once, provided you request this at least 24 hours before the scheduled time. Rescheduling requests made less than 24 hours in advance will be considered at the discretion of Dream Big.

    Cancellation by Dream Big

    In the unlikely event that we need to cancel or reschedule your session, we will notify you as soon as possible and offer you the choice of rescheduling or a full refund.

    6. Pre-Session Questionnaire

    To ensure a productive session, you are required to complete and submit the pre-session questionnaire at least 48 hours before the session. Failure to complete the questionnaire in advance may reduce the effectiveness of the session, and no refunds or additional time will be provided in such cases.

    7. Cancellation Policy

    You have the right to cancel your order within 14 days of purchase in line with the UK Consumer Rights Act Regulations, provided the service has not been delivered. No refunds will be offered after the 14 day period.

    8. Termination

    Dream Big may terminate or suspend services if the Client unreasonably fails to co-operate or communicate, without prejudice to the agreed fees.

    If a client fails to respond to a request for information or queries made within a 28 day period, we hold the right to terminate the service due to lack of response, without a refund being issued. This clause relates to any form of contact including, but not limited to amendments, complaints and refund requests.

    9. Liability and Limitations of Service

    The Empower Hour session is designed to provide guidance and support but does not guarantee specific outcomes.

    Use of our services does not guarantee employment, and we make no promises about the success of any job applications or future career achievements. To the extent permitted by law, our liability is limited to the amount paid for the service.

    Dream Big does not provide legal, medical or financial advice during these sessions.

    10. Data Protection and Confidentiality

    All information shared during the session will be treated as strictly confidential. We comply with the UK General Data Protection Regulations (GDPR). Any personal information you provide will be used solely for the purpose of delivering the service and will not be shared with third parties without your consent, except where required by law. You have the right to access, modify or delete your personal information at any time.

    Dream Big maintains communication solely with the individual taking part in the service. The Client may not be the individual who paid for the service, but they are the only individual who can be deemed as being the “client”. Complaints, refunds, amendments, communication can only be handled with the Client taking part in the service. Due to data protection we will not discuss a client’s service with any 3rd party.

    11. Intellectual Property

    Any materials provided during the session are for your personal use only and must not be shared, reproduced, or distributed without our express written consent.

    12. Complaints Procedure

    If you are dissatisfied with our service, please contact us at lisa@dreambig-careersupport.co.uk. We will work with you to resolve any issues in a timely manner. If a dispute cannot be resolved amicably, it may be referred to mediation or arbitration as per UK law.

    13. Governing Law

    These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

    14. Amendments

    We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be communicated to you via email or through our website. Continued use of our services after changes are made will constitute acceptance of the new terms.

    Contact Information

    If you have any questions about these Terms and Conditions, please email lisa@dreambig-careersupport.co.uk


    By completing your purchase, you confirm that you have read, understood and agree to these Terms and Conditions.


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